Christian Sebregondi is an experienced digital transformation and AI leader with a strong background in banking, customer centricity, multichannel management, and innovation. As Head Artificial Intelligence at Zürcher Kantonalbank, he focuses on advancing the bank’s AI journey and translating technological developments into practical use cases for employees, customers, and the organization as a whole.

In his current role, Christian works at the intersection of business, technology, governance, and change. His work includes the development and implementation of AI and GenAI initiatives, with a focus on secure, scalable, and responsible adoption within a banking environment. One example is ZKB ChatGPT, a digital assistant integrated into the bank’s work environment and developed in close collaboration with Microsoft and Azure cloud technology.

Prior to his current role, Christian held several leadership positions in Multichannel Management at Zürcher Kantonalbank, including responsibilities in strategy, solutions, and delivery. In these roles, he contributed to the digitalization of customer advisory processes and the development of technology enabled customer experiences, always with a strong focus on clarity, usability, and customer value.

His professional focus lies in making digital transformation tangible and useful in everyday business. He combines strategic thinking with a practical understanding of AI, customer experience, agile organization, and change management, helping organizations move from experimentation to meaningful implementation.